Returns & Exchanges

Our Commitment to Your Satisfaction

At Power Fit Wear Shop, we understand that precision and reliability matter both on the field and in your equipment. Just as you demand excellence in officiating, we demand excellence in our products and customer service. If your purchase doesn’t meet your expectations, we’re here to make it right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you adequate time to inspect your officiating gear and ensure it meets your professional standards.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

• Item must be in original, unworn condition
• All original tags must be attached
• Item must be in its original packaging
• Proof of purchase (order number) is required
• Custom or personalized items cannot be returned (see exceptions below)

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information using the template below.

Step 2: Receive Authorization & Instructions

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship items without an RMA number as we cannot process unauthorized returns.

Step 3: Package and Ship Your Return

Carefully package the item(s) in their original condition with all tags attached. Include a copy of your order confirmation or the RMA email. Ship to:

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days of receipt), we’ll process your refund or exchange according to your preference.

Refund Information

Refund Timeline

Refunds are processed within 5-7 business days after we receive and approve your return. The timing of when you’ll see the refund in your account depends on your financial institution:

• Credit Card payments (Visa, MasterCard, JCB): 5-10 business days after processing
• PayPal payments: 3-5 business days after processing

What’s Refunded

Your refund will include the cost of the returned item(s). Original shipping charges are non-refundable, unless the return is due to our error. Return shipping costs are the customer’s responsibility, except in cases of wrong items shipped or defective products.

Exchange Process

For exchanges, follow the same return process outlined above. Please specify in your return request the item you’d like to exchange for, including size and color preferences. We’ll ship your replacement item once we receive and process your return.

If the exchange item costs more than the returned item, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Defective or Wrong Items

If you receive a defective item or the wrong product, contact us immediately at [email protected]. We’ll cover all shipping costs for replacements and provide a prepaid return label when applicable.

International Returns

While we serve officials globally (excluding Asia and select remote areas), international customers are responsible for any customs fees, duties, or taxes associated with returns. We recommend using a trackable shipping service for international returns.